Delivery Costs

Delivery costs will be £3.99, once drop have selected a preferred delivery partner to make our offering seamless for you. At the moment please select Collection.

 

Delivery times

We aim to dispatch all orders (if placed Mon-Fri - excluding bank holidays) the following business day. If orders are placed on Sat/Sun, they will be dispatched Monday. 

ALL orders will be delivered within 2-3 business days from the day of order.

With the exception of the locations listed below, which aim to be delivered 3-5 business days from the day of order. 

Northern Ireland

Scottish Islands

Scottish highlands

Channel Isles

Isle of Man

Isle of wight 

Scilly Isles

*This excludes situations where a special delivery schedule applies (E.g. Christmas, Easter & Black Friday). In this case, we will update shipping times at checkout.

 

Local Pickup

if you live nearby our warehouse - Chester-le-Street, we offer free local pickup. Choose the option at the checkout and we will notify you when your order is ready for collection.

 

International delivery

Unfortunately, all shipping to the EU is currently on hold due to complications resulting from Brexit. 

 

Tracking your order

You will receive a dispatch notification/email once your order has left our warehouse. You will find a link to track your order there.

 

Delivery Delays

Next day delivery services may occasionally be impacted by disruptions which are out of our control, of which we are not responsible for. In this instance you will be notified ASAP. If there is a risk of substantial delay you can always request and receive a refund here for any products you have paid for but not received.

 

Delivery Terms

We shall deliver the Products to the location set out when the order was placed or such other location as we may agree with you ("Delivery Location"). Delivery of the Products shall be completed on the Products' arrival at the Delivery Location. We will deliver your Products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

 

We reserve the right to implement special promotions for delivery such as free delivery on all orders and not linked to a certain shopping basket value.

 

Refunds & Exchanges

If you would like to request a return or refund, please reach out to us via email explaining the issue, with the order number and, where relevant, proof of damage.

 

Faulty, Damaged or Incorrect Goods:

If your order is damaged, your order is incorrect, or you are experiencing another problem with your products, please contact us at contact@dropsups.com with details of the issue, including your order number and, where applicable, proof of the damage or fault. Photos which include the product’s batch information will help us sort the issue ASAP.